Restock On Return

For approved/closed returns, restocks inventory at the return location by adjusting on-hand quantities for each returned line item.

shopify-admin-restock-on-return


Purpose

Walks through recently approved or closed returns and restocks inventory for each returnLineItem whose physical item has been received and inspected. Adjusts the available quantity at the return's destination location using inventoryAdjustQuantities with reason restock and a referenceDocumentUri linking to the return record. Use when warehouse processing posts in a separate system from Shopify, or when manual restock has been deferred and needs a clean catch-up run.


Prerequisites

  • Authenticated Shopify CLI session: shopify store auth --store --scopes read_returns,write_inventory,read_locations
  • API scopes: read_returns, read_inventory, write_inventory

  • Parameters


    ParameterTypeRequiredDefaultDescription
    storestringyesStore domain (e.g., mystore.myshopify.com)
    formatstringnohumanOutput format: human or json
    dry_runboolnotruePreview restock plan without executing inventory mutations
    days_backintegerno14Lookback window for recently completed returns
    return_statusstringnoCLOSEDOnly restock returns in this status: CLOSED, OPEN, or ANY
    location_idstringnoIf set, restock only returns whose inventory destination matches this location GID
    restock_only_return_reasonsarraynoIf set (e.g., ["UNWANTED", "SIZE_TOO_SMALL"]), restock only items returned for these reasons; DEFECTIVE is excluded by default
    skip_defectiveboolnotrueExclude returnLineItem.returnReason: DEFECTIVE items from restock

    Safety


    > ⚠️ Step 2 executes inventoryAdjustQuantities mutations that immediately add units to the available count at the destination location. Restocking damaged or unsalable inventory inflates available stock and causes oversells. The default is dry_run: true — review the preview CSV to confirm each return line item is genuinely sellable before committing. By default skip_defective: true excludes DEFECTIVE returns. Each restock posts a permanent entry in Shopify's inventory activity log with reason restock.


    Workflow Steps


  • OPERATION: returns — query
  • Inputs: query: "status: updated_at:>=''" (use updated_at:>='...' only when return_status:ANY), first: 250, select id, name, status, closedAt, order { id name }, returnLineItems(first: 50) { quantity, returnReason, fulfillmentLineItem { lineItem { variant { id sku inventoryItem { id tracked } } } } }, reverseFulfillmentOrders(first: 5) { reverseDeliveries(first: 5) { deliverable { ... on ReverseDeliveryShippingDeliverable { label { ... } } } }, location { id name } }, pagination cursor

    Expected output: Returns with their line items, return reasons, inventory item IDs, and destination location


  • Build the restock plan: for each returnLineItem not previously restocked, where returnReason is allowed by params and inventoryItem.tracked: true, group by (inventoryItemId, locationId) summing quantity deltas. Skip items where the variant is missing, where tracked: false, or where the return has no destination location.

  • OPERATION: inventoryAdjustQuantities — mutation
  • Inputs: input.reason: "restock", input.name: "available", input.referenceDocumentUri: "shopify://returns/", input.changes: [{ inventoryItemId, locationId, delta: + }, ...]

    Expected output: inventoryAdjustmentGroup.changes with quantityAfterChange per item; userErrors


    GraphQL Operations


    # returns:query — validated against api_version 2025-01
    query ReturnsForRestock($query: String!, $after: String) {
      returns(first: 250, after: $after, query: $query) {
        edges {
          node {
            id
            name
            status
            closedAt
            order { id name }
            returnLineItems(first: 50) {
              edges {
                node {
                  id
                  quantity
                  returnReason
                  returnReasonNote
                  fulfillmentLineItem {
                    lineItem {
                      id
                      title
                      variant {
                        id
                        sku
                        inventoryItem { id tracked }
                      }
                    }
                  }
                }
              }
            }
            reverseFulfillmentOrders(first: 5) {
              edges {
                node {
                  id
                  reverseDeliveries(first: 5) { edges { node { id } } }
                }
              }
            }
          }
        }
        pageInfo { hasNextPage endCursor }
      }
    }
    

    # inventoryAdjustQuantities:mutation — validated against api_version 2025-01
    mutation RestockOnReturn($input: InventoryAdjustQuantitiesInput!) {
      inventoryAdjustQuantities(input: $input) {
        inventoryAdjustmentGroup {
          id
          reason
          referenceDocumentUri
          changes {
            name
            delta
            quantityAfterChange
            item { id sku }
            location { id name }
          }
        }
        userErrors { field message }
      }
    }
    

    Session Tracking


    Claude MUST emit the following output at each stage. This is mandatory.


    On start, emit:

    ╔══════════════════════════════════════════════╗
    ║  SKILL: Restock on Return                    ║
    ║  Store: <store domain>                       ║
    ║  Started: <YYYY-MM-DD HH:MM UTC>             ║
    ╚══════════════════════════════════════════════╝
    

    After each step, emit:

    [N/TOTAL] <QUERY|MUTATION>  <OperationName>
              → Params: <brief summary of key inputs>
              → Result: <count or outcome>
    

    If dry_run: true, prefix every mutation step with [DRY RUN] and do not execute it.


    On completion, emit:


    For format: human (default):

    ══════════════════════════════════════════════
    RESTOCK ON RETURN
      Returns scanned:        <n>
      Line items eligible:    <n>
      Skipped (defective):    <n>
      Skipped (untracked):    <n>
      Units restocked:        <n>  (or "skipped — dry_run")
      Adjustment groups:      <n>
      Errors:                 <n>
      Output:                 restock_on_return_<date>.csv
    ══════════════════════════════════════════════
    

    For format: json, emit:

    {
      "skill": "restock-on-return",
      "store": "<domain>",
      "started_at": "<ISO8601>",
      "completed_at": "<ISO8601>",
      "dry_run": true,
      "outcome": {
        "returns_scanned": 0,
        "line_items_eligible": 0,
        "skipped_defective": 0,
        "skipped_untracked": 0,
        "units_restocked": 0,
        "adjustment_groups": 0,
        "errors": 0,
        "output_file": "restock_on_return_<date>.csv"
      }
    }
    

    Output Format

    CSV file restock_on_return_.csv with columns:

    return_id, return_name, order_name, sku, product_title, quantity_restocked, return_reason, location_name, quantity_after, inventory_item_id, status


    Error Handling

    ErrorCauseRecovery
    THROTTLEDAPI rate limit exceededWait 2 seconds, retry up to 3 times
    inventoryItem.tracked: falseTracking disabled on variantLog and skip; require manual enable
    userErrors from inventoryAdjustQuantitiesInvalid location or itemVerify GIDs match the return's destination
    Return has no destination locationNo reverse delivery confirmed yetSkip the return; rerun after delivery is confirmed
    Variant deletedProduct removed after saleSkip line item; log for review

    Best Practices

  • Always run with dry_run: true first and audit the preview CSV — restocking damaged units inflates inventory and causes oversells downstream.
  • Keep skip_defective: true for normal operations. Set it to false only after explicitly inspecting defective units and confirming they're refurbishable.
  • Use restock_only_return_reasons: ["UNWANTED", "SIZE_TOO_SMALL", "SIZE_TOO_LARGE", "STYLE", "COLOR"] to focus on reasons that almost always yield resalable inventory.
  • Set location_id when running per-warehouse — it constrains the run to one site's reverse logistics workflow.
  • Cross-reference the post-run output with multi-location-inventory-audit to confirm restocked SKUs reconcile cleanly.
  • For active returns where physical inspection has not occurred, defer restock until status: CLOSED (default) — never restock on OPEN returns based solely on customer claim.